{"id":1056,"date":"2026-02-18T14:54:01","date_gmt":"2026-02-18T13:54:01","guid":{"rendered":"http:\/\/drekan-energy.local\/?page_id=13"},"modified":"2026-04-28T14:41:47","modified_gmt":"2026-04-28T12:41:47","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/usedequipment.drekan.com\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1056\" class=\"elementor elementor-1056\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d57c2c0 e-flex e-con-boxed e-con e-parent\" data-id=\"2d57c2c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-156701d2 elementor-widget elementor-widget-text-editor\" data-id=\"156701d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h3 data-path-to-node=\"3\">Politique de Retours et Remboursements<\/h3>\n<p class=\"wp-block-paragraph\" data-path-to-node=\"4\">Chez <b data-path-to-node=\"4\" data-index-in-node=\"5\">Drekan Energy<\/b>, nous nous engageons \u00e0 fournir du mat\u00e9riel \u00e9lectrique reconditionn\u00e9 de haute qualit\u00e9. Chaque pi\u00e8ce vendue sur <code data-path-to-node=\"4\" data-index-in-node=\"129\">usedequipment.drekan.com<\/code> est soumise \u00e0 des tests rigoureux dans nos ateliers.<\/p>\n<p data-path-to-node=\"5\">Cependant, nous comprenons que des besoins sp\u00e9cifiques peuvent \u00e9voluer. Voici nos conditions :<\/p>\n<h4 data-path-to-node=\"6\">1. Droit de r\u00e9tractation (Client\u00e8le professionnelle)<\/h4>\n<p data-path-to-node=\"7\">La vente de mat\u00e9riel industriel reconditionn\u00e9 \u00e9tant destin\u00e9e \u00e0 un usage professionnel, le droit de r\u00e9tractation l\u00e9gal (14 jours) peut ne pas s&rsquo;appliquer selon le Code de Commerce. Toutefois, Drekan Energy s&rsquo;engage \u00e0 \u00e9tudier toute demande de retour dans un d\u00e9lai de <b data-path-to-node=\"7\" data-index-in-node=\"265\">[Ins\u00e9rer nombre, ex: 7] jours<\/b> suivant la r\u00e9ception, sous r\u00e9serve que le mat\u00e9riel soit dans son \u00e9tat d&rsquo;origine et n&rsquo;ait pas \u00e9t\u00e9 mis en service.<\/p>\n<h4 data-path-to-node=\"8\">2. Conditions de retour<\/h4>\n<p data-path-to-node=\"9\">Pour \u00eatre \u00e9ligible \u00e0 un retour, le mat\u00e9riel doit imp\u00e9rativement r\u00e9pondre aux crit\u00e8res suivants :<\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">\u00c9tat :<\/b> Le produit doit \u00eatre retourn\u00e9 dans l&rsquo;\u00e9tat exact o\u00f9 il a \u00e9t\u00e9 exp\u00e9di\u00e9, sans modification ni tentative de r\u00e9paration.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Emballage :<\/b> Le produit doit \u00eatre replac\u00e9 dans son emballage d&rsquo;origine ou un emballage de protection \u00e9quivalent certifi\u00e9 pour le transport industriel.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,2,0\"><b data-path-to-node=\"10,2,0\" data-index-in-node=\"0\">Preuve :<\/b> Toute demande de retour doit \u00eatre accompagn\u00e9e du bon de livraison et, si possible, de photos justifiant la demande.<\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"11\">3. Proc\u00e9dure de retour<\/h4>\n<ol start=\"1\" data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">Contactez-nous :<\/b> Envoyez un email \u00e0 <b data-path-to-node=\"12,0,0\" data-index-in-node=\"36\">[Ins\u00e9rer votre adresse email de contact]<\/b> avec votre num\u00e9ro de commande et la raison du retour.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,1,0\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">Validation :<\/b> Notre \u00e9quipe technique validera votre demande sous 48h.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,2,0\"><b data-path-to-node=\"12,2,0\" data-index-in-node=\"0\">Exp\u00e9dition :<\/b> Les frais de retour sont \u00e0 la charge du client, sauf en cas de d\u00e9faut technique av\u00e9r\u00e9 ou d&rsquo;erreur de pr\u00e9paration de notre part.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,3,0\"><b data-path-to-node=\"12,3,0\" data-index-in-node=\"0\">Inspection :<\/b> \u00c0 r\u00e9ception dans nos ateliers, le mat\u00e9riel sera inspect\u00e9 pour confirmer sa conformit\u00e9.<\/p>\n<\/li>\n<\/ol>\n<h4 data-path-to-node=\"13\">4. Remboursements<\/h4>\n<p data-path-to-node=\"14\">Une fois le retour valid\u00e9 et l&rsquo;inspection termin\u00e9e :<\/p>\n<ul data-path-to-node=\"15\">\n<li>\n<p data-path-to-node=\"15,0,0\">Le remboursement sera effectu\u00e9 par le m\u00eame mode de paiement que celui utilis\u00e9 lors de l&rsquo;achat.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,1,0\">Le d\u00e9lai de remboursement est g\u00e9n\u00e9ralement de <b data-path-to-node=\"15,1,0\" data-index-in-node=\"46\">10 \u00e0 15 jours ouvr\u00e9s<\/b> apr\u00e8s r\u00e9ception et validation du mat\u00e9riel en retour.<\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"16\">5. Mat\u00e9riel d\u00e9fectueux ou endommag\u00e9<\/h4>\n<p data-path-to-node=\"17\">Si le mat\u00e9riel arrive endommag\u00e9 ou s&rsquo;il pr\u00e9sente un d\u00e9faut technique couvert par notre garantie, Drekan Energy s&rsquo;engage \u00e0 proc\u00e9der, au choix, \u00e0 :<\/p>\n<ul data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\">Un \u00e9change standard par un mat\u00e9riel \u00e9quivalent.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\">Une remise en \u00e9tat dans nos ateliers.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,2,0\">Un remboursement int\u00e9gral.<\/p>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de Retours et Remboursements Chez Drekan Energy, nous nous engageons \u00e0 fournir du mat\u00e9riel \u00e9lectrique reconditionn\u00e9 de haute qualit\u00e9. Chaque pi\u00e8ce vendue sur usedequipment.drekan.com est soumise \u00e0 des tests rigoureux dans nos ateliers. Cependant, nous comprenons que des besoins sp\u00e9cifiques peuvent \u00e9voluer. Voici nos conditions : 1. Droit de r\u00e9tractation (Client\u00e8le professionnelle) La vente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-1056","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/pages\/1056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/comments?post=1056"}],"version-history":[{"count":3,"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/pages\/1056\/revisions"}],"predecessor-version":[{"id":1152,"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/pages\/1056\/revisions\/1152"}],"wp:attachment":[{"href":"https:\/\/usedequipment.drekan.com\/en\/wp-json\/wp\/v2\/media?parent=1056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}